Jen Weedon, Fay Johnson, and Juliet Shen

What do you think convinces Product people to build a relationship with Trust and Safety?

• Use data to show how T&S is improving user’s quality of experience
• Trust and Safety is tied to user experience
• Make the argument that over a period of time, exposure to harmful content makes you lose users even if initially you see a spike. People will move on. It’s a retention and growth thing.
• If you can set goals from the C-suite level that’s best. Set the right goals at the top.

What would you suggest for Product folks to learn more about Trust and Safety?

• Send them the curriculum from the Integrity Institute website
• PMs want to build the best product possible.

What’s the perfect relationship between Product and Trust and Safety? How should Product integrate Trust and Safety?

• Having some clear operating model when it comes to planning
• Setting up the top line metrics together and internal processes and incentives to have these discussions
• Performance reviews — are we incentivizing PMs to work cross-functionally?
• There needs to be some sort of stated or demonstrable leadership buy-in at the top

How do we get there?